Your legal position before account access
Our Legal notice sets the rules for account creation, identity details, wallet records, access decisions and requests to change stored information. You must provide accurate account details and complete phone verification before account access; we may pause a request when information does not match the account
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record. Access depends on local law, and you should use the service only where local law permits. DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries can help us trace a payment instruction, but they do not replace your account obligations. We may revise policy
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wording when the service process or applicable rule changes. The current page is the reference point for the policy text, while support can explain how a clause applies to your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.